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We take security very seriously, but have to strike a balance between increased levels of security and making transacting with us convenient to you. We are Side Effects Design an Innovation (Pty) Ltd (Registration number: 2008/009261/07), also known as The Auctioneer and, and this is our plan of action for safeguarding our website and your personal information from harm, such as unauthorised access, destruction, or loss. It describes our responsibilities, our disclaimers, your responsibilities, and has special provisions dealing with phishing and credit cards.

Our responsibilities

We will:

Our disclaimers


We will do our best to prevent our website and your information from being compromised and will help you resolve a security problem whenever we can. However, we are not responsible for compromises caused by:

Third party systems.

Third parties are responsible for the security of information collected by, stored on, or passing through their systems, even if we link to those systems.

Your responsibilities

No compromise

You may not do (or let anyone else do) anything that might compromise our system.

Protect your credentials

If you created a username, password, or other credentials when you registered on or submitted information through our website for the first time, then you should take the following steps to secure those credentials:

Recommended steps

You should take the following steps to secure your personal information:

Additional steps

You could take the following steps for your own security:



Be aware of ‘phishing’ attacks where criminals attempt to get your personal information by sending you an email, masquerading as an email from us, asking you to access your account or verify information through links in the email, or diverting you to a fake version of our website.

Legitimate URL

You must only log into our website from a legitimate URL associated with us that you know and trust, such as one based on our name that we have communicated to you in writing. Please be wary of phishing websites that use illegitimate URLs designed to trick you into thinking they are our website, such as by using common misspellings of our name, different domain suffixes, or other words associated with our business.

Confirmation through links

We will not generally ask you to confirm your credentials or other personal information by clicking on any links in an email other than in any email link we send you after registration or the first time you submit information through our website to verify your identity.


Please report any suspected phishing attacks to us immediately to prevent any harm to you or others.

Credit cards

Safe and secure

Transacting with us electronically (including transacting and using your credit card on our website) is safe and secure.

Payment processing

Our payment gateway handles all credit card transactions on our behalf, uses the strictest form of encryption, and has their own security certificate and policy which you can view on their website.

Payment verification

A Certificate Authority (or CA) checks, verifies, and certifies our payment gateway’s company registration documents and domains to ensure that nobody can impersonate them to get your payment information.

Secure URL

Once you begin the payment process, your browser will establish a secure Internet connection with our payment gateway. You can see this when the website URL changes from ‘http’ to ‘https’ and a small padlock symbol appears.


Contact us

Please report any suspicious or unauthorised activity relating to your use of our website to us directly, because it will help make our website as secure as we can.

Our right to take action

We may take whatever action we may deem necessary to preserve the security and reliable operation of our system.